Clarification from United about SilverScript

 Friday, October 16, 2015


As a Medicare Part D Prescription Drug member, you may have recently received a letter from SilverScript, a member of the CVS Health family of companies, regarding your United Airlines Medicare Part D Prescription Drug coverage.  We understand that this communication may have caused some confusion and we’d like to try to clear that up for you so that you can make informed decisions during the upcoming 2016 annual benefits enrollment period for retirees (November 9 through 20, 2015).


United Airlines has chosen SilverScript to administer our Medicare Part D Prescription Drug Plan, replacing Express Scripts, effective January 1, 2016.  This prescription drug benefit is tied to the medical coverage you will be offered during annual benefits enrollment period, if you are eligible.


You received the communication from SilverScript, as a result of certain CMS (Centers for Medicare and Medicaid Services) rules, regulations, and timelines.  SilverScript needed to inform participating members that their Plan was changing to a new pharmacy administrator.


In their letter, SilverScript gave you a deadline to contact them if you did not want to be enrolled in our Medicare Part D Prescription Drug Plan effective January 1, 2016.  Please disregard that deadline date.


During annual enrollment, which begins this year for retirees on November 9th and lasts through November 20th, you will make your medical elections (which include your prescription drug coverage).  Should you wish to change or cancel your medical/prescription drug coverage during annual enrollment, you most certainly can.


Beginning on November 9th, you will be able to view and make any benefit option changes online at > Employees Services (tab) > Benefits (link) and click on the Your Benefits Resources (YBR) link. You may also contact the United Airlines Benefits Center at 1-800-651-1007, Monday through Friday, 7:00 a.m. – 7:00 p.m. Central time for assistance.


We apologize if this communication caused any confusion.  Please feel free to contact SilverScript by calling CVS Caremark Prescription Services at 1-844-819-3074, 24 hours a day, 7 days a week. TTY users may call 711 with any additional questions.



Dan Dentzer

Senior Manager: Health & Welfare Benefits

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