Pass Travel Links & Contacts           

LAST Updated 3/29/2019 Most information is still good; but some links may be obsolete.



IMPORTANT NOTE: The Employee Travel Center (ETC) wants retirees to list for flights online and find answers to questions using the Flying Together Travel page on the website:

The ETC updates the information often; if you download any of the pdfs below, they may become obsolete in the future. Always check online for the latest versions.  Log onto "Flying Together" and then visit the Travel tab

Having trouble getting online/logging in? Call the Website IT Help desk: 800-255-5801.

Familiarize yourself with United's Travel programs and policies by clicking on the links below. We recommend you look over the other information on our Travel Benefits pages, especially the 

"Program Summary" (in left column) or try the Help Hub for 24/7 service before calling the Employee Travel Center.

Got questions??? Try the Help Hub!    Login to FlyingTogether > Employee Services > Help Hub

  All phone contacts are listed below these links; scroll down

   Links:  Blue links take you to Flying Together. Green links take you to RAFA's helpful pages

        Flying Together (United's intranet for employees and retirees):

You will need your file # and password to log-in. Passwords expire every 90 days. Forgot password? Call 800-255-5801.

Click a blue link below for more information (you’ll be prompted to login to FlyingTogether first). 

Below each link is a "path" that guides you from Flying Together (FT) thru the menus to find the information. The paths described here are for viewing on computers. These paths will be different if viewing FlyingTogether on mobile devices/tablets.  More about "paths": If you go to FT > Travel > Top Hits > and click on "Travel homepage" you will reach the following links via different paths than described below. Use whichever method you find easier. 

Save your most-needed pages as "Favorites" for faster access (click the heart icon at the bottom of each page)!

    First of all, let's get some shopping out of the way. You may need something before you travel, so check these..

Employee Discounts!  Read details of each deal carefully; many are for employees only; some include retirees

FT > EmployeeServices > My Rewards > "My Discounts"


        employeeRES  To list for space-available flights, check loads, and much more.

              FT > Travel > Top hits > "employeeRES"

        List of Pass Travel Policies and Programs Click & scroll to find the subject you want

               FT > Travel > Programs & Policies > Travel Policies > "Travel policies overview"  

NOTE: some policies apply to employees only, not to retirees.

If the “List of Pass Travel Policies and Programs” above is too confusing, just pick one of the handy links below.  But please read that IMPORTANT NOTE on top of this page again about downloading pdfs. 

1)  Overview of Retiree Pass Travel  

FT > Travel >  Programs & Policies > "Retiree pass travel"

RAFA article: Retiree Pass Travel Summary


2)  Preparing for travel   attire, how to book travel, payments, svc charges, baggage fees, refunds, etc.

FT > Travel > Programs and policies > Types of travel > (look in fly out menu "In this section") > "Preparing for travel"

United app and Pass Travel  The best way to book travel on-the-go! 

FT > Travel > Pass Travel > "United app and Pass Travel" 

              RAFA article: Use the United App, linked to MileagePlus

3)  Eligible pass riders  Who gets to pass travel?

FT > Travel > Pass travel > "Eligible pass riders"

Register your pass riders Retirees have 2 Enrolled Friends, no "buddies"

                        FT > Travel > Pass travel > "Registering pass riders"

Pass Rider Access Allow your pass riders to list themselves

4)  Service charges, taxes, fees  How much does pass travel cost?

Go to "Preparing for travel" in #2 above, then look for "Service charges, taxes and fees"

       To see charges for a specific flight: Use the Pass Calculator in employeeRES > Quick Links! 

 RAFA article on Costs and Imputed Taxes      

                  To get a refund  FT > Travel > Top Hits > Get a refund

5)  Baggage allowances and fees

Go to "Preparing for travel" in #2 above, then look for "Baggage and baggage fees"

6)  Boarding Priorities  Who gets on the plane first? List of boarding codes & charts.

FT > Travel >  Programs & Policies > (look in fly out menu "In this section") > "Boarding priorities"

                 RAFA article on Boarding: YOS & Board Date


7)  Enrolled Friend Program  Retirees get two enrolled friends semi-annually

FT > Travel > Pass travel > Eligible pass riders > "In this section" > "Enrolled friends"

CHANGE your Enrolled Friends during Open Enrollment periods 

      FT > Pass travel > "Manage pass riders"


8)  Vacation Pass Program  8 annual passes = 4 round trips, valuable but complicated...STUDY!

FT > Travel > Programs & Policies > Travel Policies > Travel policies overview > scroll down to "Vacation Pass Travel Program"

                Vacation Pass Questions & Answers

FT > Travel > Pass travel > Pass travel Q & A > "Vacation passes Q & A" 

9)  Emergency Travel  PS travel for retiree, spouse or domestic partner

FT > Travel > Programs and policies > Types of travel > "Emergency travel"   

10)  Survivor Policy   IMPORTANT!  Educate your family about this! 

FT > Travel > Programs & Policies > Travel Policies > Travel policies overview > scroll down to "Survivor Pass Travel Policy"

RAFA article on Survivor Travel   

11)  myUAdiscount 20% off revenue tickets Confirmed seat, 2 free bags, MileagePlus credit

FT > Travel > Top Hits > "myUAdiscount" 

     Note: If you book flights on without using the myUAdiscount link you'll NOT get the discount or 2 free bags. 



12) Other Airline Pass Travel   Buy ZED standby tickets on 100 other carriers 

FT > Travel > Top Hits > "Other Airline-Interline Travel" 

Recommended step-by-step instructions: RAFA article on OTHER AIRLINE Travel

Phone Contacts: (scroll up for Links)

Website Help (IT Help Desk, to reset Flying Together password).............800-255-5801

                United's Service Center (for employees/retirees)............877-825-3729

Input your employee ID # then the last four digits of your SS #  then choose:

.                       Employee Travel Center   (email:

   ePass- United Pass Line to make a listing by phone ** See note below

     Pass Travel Questions


       Benefits Service Center *See note below  

 You may also use their direct line: 800-651-1007 (Input last four digits of your ss# and birthday)
              Health Benefits


Pension Benefits

            Dependent Management


*To access your United profile and your healthcare benefits information online, go to the     EmployeeServices tab on Flying Together, then click the "Health & Insurance (YBR)" link under Total     Rewards (left column). Once you arrive on the "yourbenefitsresources" page, look at the Health and     Insurance tab. Also explore "Your profile" (in the very top right menu of the page).

** United Pass Line      Direct from the US dial.........866-359-3727 X

                                                                         Direct from International dial    713-324-7277
Use to create, change or cancel a pass travel booking by phone

       **$25 booking fee per e-ticket will apply to speak with a real person to create or change a booking.

    If those UPL numbers do not work, try 877-825-3729 + employee travel + ePass

     The United Pass Line is OK, however, we recommend retirees learn how to list, change and cancel                      their pass travel for free using employeeRES (see the links below) or by using the United app.

                      For more information read "How to Fly" near the bottom of RAFA's Program Summary page.

                     Mileage Plus: If you're a member (it's free to join) here's their phone number: 1-800-421-4655        Link: Mileage Plus Service Center. You do not accrue miles when flying standby but you do accrue                          miles when using a "myUAdiscount" ticket (20% off full fare, confirmed seat with 2 free bags).

Updated 3/29/2019   by Kirk Moore, RAFA Travel Benefits Committee  


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